Up to date on Jan. 15 at 1:22 p.m AEDT: Verizon has posted an replace in regards to the scenario on X, stating that it’s working by means of the night time to resolve the difficulty and has been “making progress.” The corporate additionally apologised for the outage, and stated it will difficulty account credit to impacted prospects. Sadly, there may be nonetheless no info on when service may be restored, or what prompted it the outage.
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Up to date on Jan. 14 at 8:00 p.m. ET: Eight hours after the cell outage started, Verizon nonetheless hasn’t made any statements on the reason for the issue, and prospects are nonetheless reporting an absence of service. The issue is critical sufficient that the Federal Communications Fee has now weighed in:
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Up to date on Jan. 14 at 5:57 p.m. ET: The platform Downdetector has now obtained greater than 1.7 million consumer error stories for Verizon. By Wednesday night, some Verizon prospects reported restored service; nonetheless, many social media customers are nonetheless complaining of ongoing issues.
Verizon has not but defined the supply of the outage or offered a timeline for a possible repair. On X, a Verizon help account instructed that prospects could obtain a reduction on their cellphone invoice primarily based on the outage.
Up to date on Jan. 14 at 4:46 p.m. ET: Verizon issued a brand new assertion Wednesday afternoon, saying its staff was on the bottom engaged on a decision.
“Verizon’s staff is on the bottom actively working to repair at this time’s service difficulty that’s impacting some prospects,” the corporate posted on X. “We all know this can be a large inconvenience, and our prime precedence is to get you again on-line and linked as quick as doable. We recognize your endurance whereas we work to resolve this difficulty.”
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Up to date on Jan. 14 at 4:02 p.m. ET: Because the Verizon outage continued, T-Cellular issued an announcement on X confirming its personal community was nonetheless working usually:
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Right now, solely Verizon has confirmed a wi-fi community outage.
Up to date on Jan. 14 at 2:27 p.m. ET: Verizon issued a brand new assertion relating to its ongoing service disruptions. The corporate indicated the problems persevered, however that it was engaged on a repair.
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“Verizon engineering groups are persevering with to handle at this time’s service interruptions,” the corporate wrote on X. “Our groups stay absolutely deployed and are centered on the difficulty. We perceive the impression this has in your day and stay dedicated to resolving this as rapidly as doable.”
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On Wednesday afternoon, hundreds of Verizon cell prospects reported an outage, with widespread service outages sending some prospects’ telephones into SOS mode.
Person-reported points spiked at Downdetector round noon Japanese time. (Disclosure: Downdetector is owned by Ziff Davis, the identical mother or father firm as Mashable.)
“Verizon is presently grappling with a nationwide service disruption that has generated over 1 million stories (1,053,104) inside the final 24 hours,” famous Downdetector in an replace Wednesday afternoon. Nearly all of Downdetector customers reported issues with both “whole lack of sign” or “cell phone failure.”
Verizon’s help web page on X wrote that it was conscious customers had been having points and that it was engaged on fixing the issue. An organization consultant offered the identical assertion to Mashable.
“We’re conscious of a problem impacting wi-fi voice and information companies for some prospects,” the account posted. “Our engineers are engaged and are working to establish and clear up the difficulty rapidly. We perceive how essential dependable connectivity is and apologize for the inconvenience.”
Because the outage continued, customers shared their frustration on social media.
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What does SOS imply in your cellphone?
Briefly, whenever you see SOS in your cellphone, it means you are not linked to a mobile community. “In the event you see SOS or ‘SOS solely’ within the standing bar, your machine is not linked to your mobile community, however you possibly can nonetheless make emergency calls by means of different provider networks,” reads an Apple help web page on the characteristic.
Briefly, whereas affected prospects shall be unable to make or obtain calls and texts or entry information companies, they need to nonetheless be capable to place emergency 911 calls by way of satellite tv for pc.
Are T-Cellular, AT&T having points, too?
Across the identical time user-reported points for Verizon spiked, the identical pattern occurred for T-Cellular and AT&T. Each companies skilled spikes in stories on Downdetector. That doesn’t imply, nonetheless, that the carriers had been essentially experiencing the identical difficulty confirmed by Verizon. Downdetector tracks user-reported points, which might be made in error or for a completely totally different downside.
What’s the reason behind the Verizon outage?
Up to now, Verizon has not launched any info on the reason for the January 2026 outage. Nevertheless, this is not the primary time Verizon prospects have handled service disruptions.
Verizon cell prospects additionally skilled temporary outages in August and October 2025, which Verizon ultimately attributed to software program points. A service disruption in 2024 additionally despatched some Verizon prospects’ telephones into SOS mode.
This story is creating and shall be up to date as essential…
