Qualtrics is making its largest acquisition ever with a $6.75 billion deal to purchase Press Ganey Forsta in a bid increase the corporate’s expertise administration platform.
Press Ganey Forsta builds software program to assist corporations perceive their prospects and stakeholders. It focuses on healthcare and has greater than 43,000 prospects globally.
Qualtrics, based mostly in Provo, Utah, and Seattle, presents comparable know-how that helps corporations collect information and enhance the experiences and interactions that prospects, workers, and others have with their services.
Qualtrics CEO Zig Serafin mentioned the deal “will speed up the adoption of AI and create essentially the most complete platform for bettering the human expertise.”
“There’s no extra vital proving floor for expertise administration than healthcare, the place higher experiences for sufferers and workers immediately impression higher outcomes and high quality of care,” Serafin mentioned in a press launch. He known as the deal a “landmark second” for the corporate.
Qualtrics has been rolling out a number of AI-powered merchandise and options to assist corporations collect and analyze buyer suggestions.
Qualtrics is shopping for Press Ganey Forsta with a mixture of money and fairness. The acquisition is predicted to shut within the coming months.
As soon as publicly traded, Qualtrics was acquired by Silver Lake and Canada Pension Pan Funding Board in a personal fairness deal in 2023.
Associated: How AI is altering the way in which corporations pay attention and construct merchandise, with Brad Anderson of Qualtrics
