A well-liked pet resort chain with places in Southern California and the Bay Space has agreed to pay $150,000 to settle a client safety lawsuit that alleged the enterprise mistreated pets and didn’t report canine bites as required by regulation.
Wag Lodges, a day care and pet boarding facility, was accused in August of neglecting its pet shoppers by the town of San Francisco’s district legal professional’s workplace in addition to the San Mateo and Santa Clara county district legal professional’s workplaces.
The criticism got here two years after a San Francisco Chronicle investigation unearthed allegations that the pet facility was hiring inexperienced workers, employees had inadequate coaching and amenities within the Bay Space had been understaffed. On the time, the Chronicle spoke with 29 present and former workers who corroborated shopper claims that pets weren’t correctly fed or medicated, or had been returned to their homeowners coated in urine and feces.
In a single incident, a canine attacked 4 workers on the Santa Clara Wag facility, sending them to the hospital, the Santa Clara district legal professional’s workplace mentioned in an announcement.
“Pets are household,” Santa Clara County Dist. Atty. Jeff Rosen mentioned. “Once you depart a member of the family in another person’s care, you’re counting on that caretaker to supply the very best customary of security, consolation, and care.”
In an announcement to The Occasions, Wag mentioned it reached a mutual settlement with the district legal professional’s workplaces, “through which Wag admits no wrongdoing for remoted incidents that occurred a number of years in the past which can be exceptions to the a whole bunch of hundreds of visits to our amenities over our 20-year historical past and have been addressed by the practices now we have in place.”
“Resolving the matter on this style will enable us to keep away from the price and distraction of litigation so we will proceed to concentrate on the distinctive care, security and repair we’re recognized for,” the assertion mentioned. “Wag Lodges’ devoted caregivers are captivated with offering our furry visitors and their mother and father with the loving care that has made us their trusted selection for his or her pet’s daycare, boarding and grooming wants.”
Wag can pay $150,000 in civil penalties and fines. The pet facility has additionally been ordered to make important enhancements to the protocols that apply to animal security, worker coaching and monitoring of canine playgroups, in keeping with the settlement.
