Cracker Barrel CEO Julie Masino spoke to The Blaze’s Glenn Beck in regards to the backlash she and the corporate confronted after its controversial redesign this yr.
Cracker Barrel is taking warmth from loyal diners who say meals high quality has slipped – from chilled biscuits to reheated sides – deepening frustration that accelerated after the corporate scrapped its outdated brand and eliminated the enduring Uncle Herschel earlier than reversing course, leaving many satisfied the true decline is on the plate.
The Wall Avenue Journal reported that clients upset by recipe modifications and cost-cutting efforts mentioned the chain’s meals now not replicate its conventional requirements, a criticism that has added to the backlash from the deserted branding overhaul.
Longtime patrons instructed the Journal the restaurant’s meals has deteriorated through the years as favorites disappeared from the menu and kitchen shortcuts changed earlier practices.
The Journal additionally reported that Cracker Barrel shifted from rolling biscuit dough as wanted to baking bigger batches and chilling them and moved some sides, together with inexperienced beans, from stovetop kettles to ovens, with dishes reheated when needed.
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The Stuart, Fla., Cracker Barrel Previous Nation Retailer. (Jeffrey Greenberg/Common Pictures Group through Getty Pictures / Getty Pictures)
A type of clients, 73-year-old Craig Watkins of Northern California, instructed the Journal he has watched the chain’s high quality fade and desires outdated staples and authentic maple syrup restored.
“I would like pure syrup on pancakes, not that watered-down junk,” he mentioned, including that he brings his personal syrup when he visits.
FOX Enterprise has reached out to Cracker Barrel for remark.
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A Cracker Barrel Nation Retailer in Fishkill, N.Y., Aug. 25, 2025 (Richard Beetham for Fox Information Digital / Fox Information)
The corporate instructed the Journal it’s working to enhance meals high quality and reply to visitor suggestions. Cracker Barrel mentioned it has reinstated objects akin to Campfire Meals and Uncle Herschel’s Favourite Breakfast as a part of that effort.
Throughout an investor name Tuesday, the corporate mentioned its turnaround is progressing extra slowly than anticipated after the failed rebranding try.
Cracker Barrel CEO Julie Masino mentioned first-quarter outcomes “have been under our expectations amid distinctive and ongoing headwinds” and that “our restoration will take time” as groups work to regain momentum.
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Cracker Barrel CEO Julie Felss Masino walks out of an workplace constructing in Brentwood, Tenn., Aug. 28, 2025. (Zak Bennett for Fox Information Digital / Fox Information)
“As you might be all conscious, the previous few months have been tough for Cracker Barrel and for our 70,000 workforce members across the nation. And whereas a lot of our friends are having fun with our improved meals and visitor expertise, we definitely have extra work to do to regain the belief and confidence of others who’ve been slower to return,” Masino mentioned.
“It will take time, however we’re executing a plan and are assured we are going to get again to the trajectory we noticed in fiscal ’25.”
Cracker Barrel reported gross sales have been down 5.7% in comparison with the primary quarter of fiscal 2025. The corporate posted adjusted earnings earlier than curiosity, taxes, depreciation and amortization of $7.2 million, in contrast with $45.8 million in the identical quarter a yr earlier.
Masino additionally mentioned the decline mirrored roughly $14 million in further promoting, advertising and convention bills.
The branding controversy erupted in late August after Cracker Barrel dropped the “outdated timer” from its brand and deliberate inside modifications to its restaurant-retail format.
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The corporate reversed these modifications a few week later amid swift buyer backlash.
FOX Enterprise’ Eric Revell and Lindsay Kornick contributed to this report.
