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Passengers aboard Disney Cruise Line’s Disney Journey say their four-night Singapore crusing was canceled after boarding on account of technical points, leaving households ready hours for solutions earlier than being despatched to resorts late at evening.
Company had already launched into the Could 7 voyage when the ship’s captain reportedly instructed them there have been technical points and that they’d “set sail quickly,” in line with a passenger who documented the state of affairs on Reddit.
By round 2 p.m. native time the next day, the captain introduced the crusing could be canceled completely.
“It’s actually disappointing particularly if vacationing with youngsters,” the consumer wrote.
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The cruise ship “Disney Journey”, constructed within the Wismar shipyard, is moored within the port of Mukran on the island of Rügen, whereas bathers and a windsurfer are within the water within the foreground. After round seven years of development, one of many world’s (Photograph by Stefan Sauer/image alliance by way of Getty Photographs / Getty Photographs)
The passenger mentioned visitors waited hours for official directions after the announcement, with solely a handful of crew members helping visitors.
They mentioned they didn’t obtain resort particulars till 12:10 a.m. and didn’t anticipate to succeed in their resort till effectively after 1:30 a.m.
A letter to visitors, later obtained and printed by Disney Cruise Line Weblog, mentioned the crusing couldn’t proceed as deliberate and apologized for the disruption.
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Captain Mickey, Captain Minnie, Susan Egan, Josh D’Amaro and Joe Schott in the course of the Disney Future christening in Fort Lauderdale, Florida on Nov. 10, 2025. (Pilar Arias/Fox Information Digital / Fox Information)
“We’re really sorry to let you recognize that we’re unable to proceed along with your Disney Journey expertise from Could 7-11, 2026 as deliberate,” the corporate wrote, including that “your security and luxury as our visitors are all the time our highest precedence.”
The cruise line mentioned affected visitors would obtain a full refund, 50% off a future cruise and a complimentary resort keep, together with protection for potential flight change charges and as much as $500 per stateroom for incidental bills.
Nevertheless, the passenger raised issues concerning the compensation, noting that the 50% future cruise low cost requires reserving by July 31, 2026, and crusing by Could 31, 2027.
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Disney Journey ought to have capability for about 6,700 visitors and a couple of,500 crew members, Disney Cruise Line mentioned. (Disney)
The consumer additionally questioned whether or not lodging had been constant throughout visitors, claiming that some passengers with back-to-back bookings acquired a number of complimentary nights whereas others had been offered only one.
“We reached our resort at round 2:00 a.m. and we’ve to take a look at at 12 midday… that isn’t even a full evening,” the consumer wrote.
Further complaints included a reported S$200 (about $150 USD) meals and beverage credit score, which the passenger mentioned barely coated meals for one particular person — not to mention a household of 4.
The consumer mentioned some vacationers had flown in from international locations together with India, Australia and Canada particularly for the cruise, describing it as “one of many worst” experiences they’ve had with Disney.
“The Disney Journey departed as scheduled on its subsequent crusing after the mechanical situation was resolved,” a Disney spokesperson instructed FOX Enterprise. “We utterly perceive this was an unlucky state of affairs for our visitors and labored with them on to assist their journey wants, assist make their journey residence as easy as potential and invite them again to a future crusing.”
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The Disney Journey is a part of Disney Cruise Line’s main enlargement plans, with the corporate aiming to develop its fleet to 13 ships by 2031. The vessel, which is residence ported in Singapore, marks Disney’s first everlasting cruise deployment in Asia.
FOX Enterprise beforehand reported that Disney Cruise Line has been aggressively increasing its international cruise footprint, with Disney Experiences Chairman Josh D’Amaro saying the corporate is concentrated on bringing Disney cruises “to new visitors on new shores.”
