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Home»Opinion»Edison must be held accountable for its ‘inept’ customer support
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Edison must be held accountable for its ‘inept’ customer support

Buzzin DailyBy Buzzin DailyNovember 11, 2025No Comments2 Mins Read
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Edison must be held accountable for its ‘inept’ customer support
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Nov. 11, 2025 5:30 AM PT

To the editor: Thanks very a lot for the front-page article describing the persevering with inept and unacceptable customer support from Southern California Edison (“Edison blacked out a file variety of clients to cease fires. Now regulators have warned the utility,” Nov. 6).

In La Cañada Flintridge, we now have now skilled ongoing, constant and protracted energy outages for the final a number of years. Two of those energy outages have occurred within the final 30 days. Which may sound like quite a bit, however that’s what occurs most each month in our neighborhood.

None of those outages have seemingly something to do with the climate, the communications from Edison are just about nonexistent and no advance notices are ever offered. These outages severely have an effect on our residents and the native companies. The prices over time are incalculable.

But, senior executives, primarily based on publicly filed proxy statements, proceed to get important annual compensation will increase. Plus, the California Public Utilities Fee simply granted Edison one other giant charge enhance within the wake of the catastrophic Palisades and Eaton fires.

Why would the fee grant these charge will increase to reward Edison for horrible service and a demonstrably abysmal security file? Why wouldn’t the fee, which is supposedly there to guard rate-paying clients, require Edison to both terminate or considerably lower dividends to shareholders? Ought to these executives proceed to get giant pay package deal will increase whereas failing in security and customer support?

Contemplating the general public good and welfare, how is it that this firm just isn’t ever held actually accountable for its actions? The California Public Utilities Fee, the Edison board of administrators and the corporate itself ought to actually dangle their collective heads in disgrace.

Alan Frank, La Cañada Flintridge

..

To the editor: That is essentially the most damning portion in employees author Melody Peterson’s article about Southern California Edison’s public security energy shutoff program: “The executives blamed ‘under common rainfall and prolonged intervals of excessive winds’ for growing the danger that the corporate’s tools may begin a fireplace.”

That is an unequivocal admission that it’s not an act of God that requires a shutoff, however quite Edison’s failure to repair what it admits is its personal flawed product. A enterprise persevering with to supply a service confirmed to trigger demise and destruction must be prohibited from working.

Invoice Waxman, Simi Valley

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